Welcome to the IMTools Support Portal

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

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HOW TO ACCESS YOUR SUPPORT PORTAL

STEP ONE

On the top right corner of this page, look for the SIGN IN Link.

SIGN IN with an existing login information you may have

OR

Create an account using your PRIMARY email address
A primary email address is the one which you check everyday.


STEP TWO

Submit a new ticket

OR

Check the status of your existing tickets

INSTRUCTIONS:

1. PLEASE DO NOT CREATE MORE THAN ONE ACCOUNT in this support system.

2. If you have multiple questions, write each issue in points

3. If you have questions about different products, please create a separate ticket for each product as we may have to assign these to the relevant departments

4. Please do your best to explain your issue CLEARLY and PRECISELY.
Use screenshots and short screenshare videos. Screenpal is a great free tool to make screenshare videos

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